Digital Executive

We’re hiring

Location: Leeds, UK & Hybrid Remote

Overview

We’re looking for a Digital Executive to join the Perfect Storm team. This role will be largely to support our Digital Project Leads on our website design and development projects and is an amazing opportunity to increase skills in this area.

The role requires someone with a can-do attitude and broad appreciation of marketing, but at its core a desire to learn and advance in the world of digital. You’ll work alongside our Digital Project Leads, Digital Client Managers and our freelance partners to create work that delivers outstanding outcomes for our client’s brands.

The Role and Responsibilities

As a core member of the client services and project management team, the key responsibilities of the Digital Executive will be to:

Assist in building trusting relationships by providing excellent customer service to our clients, to support our high client retention record.
Support Strategic Client Leads, Digital Client Managers and Digital Project Leads in the delivery of work to agreed timings and budgets.
Assist in project planning (managing timelines, scope, functionality) and team briefings and scheduling.
Work with Digital Project Leads to ensure projects run according to timeline and scope.
Carry out quality assurance (checking and testing all work across website projects)
Oversee and be responsible for documentation management.
Carry out content population (using content management systems).
Prepare for and help deliver client meetings and workshops.
Work alongside the wider team to understand the clients’ goals and objectives.
Respond to client enquiries and requests as required promptly, providing accurate and helpful information.
Collate and create weekly and monthly reports as required, based on our activity undertaken, with the ability to talk through the context.
Develop a knowledge of the brands we work with and their customers, enabling you ensure this is represented in our work.
Support account strategy and proposals, by gathering insights on competitors, the market and our own account performance.
Ensure contact reports and WIP’s are created and kept up to date, supporting on administrative tasks as required.
Stay updated on industry trends, emerging technologies, and digital communication tools.

Skills and Attitudes

There is a need to possess superb organisational and communication skills, ideally with base knowledge across a number of digital channels. Ultimately though, what’s required is a passion for marketing and all things digital, coupled with a desire to learn and deliver great work.

A web dev focused digital executive must be:

Organised and strong in project management, able to juggle multiple strands of activity at once.
Inquisitive in nature, wanting to find out how things work and constantly asking ‘why?’.
Interested in marketing, in interrogating data and insights e.g. using GA (Google Analytics) / GTM (Google Tag Manager) or similar tools.
Willing to learn more about digital UX & UI and have an interest in design & creative.
Excellent at communicating, clearly and concisely, both internally and externally.
Able to understand or learn to understand sometimes technical language and explain in a simplified manner to clients
Great at building relationships with clients, freelancers and internal team.
Positive in outlook and approach, passionate about the work and able to motivate others.
Not afraid to challenge – both internal teams, partners and clients to achieve the best results.
Able to remain calm under pressure and to think critically.
Have the ability to adapt to different platforms and software
Basic experience in using various tools would be a bonus, but not prerequisite– e.g. Jira, Confluence, website CMS’ such as WordPress or Umbraco, Figma, Adobe XD or similar.

At Perfect Storm we want to attract and maintain a diverse, unique and creative workforce. If you think you might be the right fit, then please contact us at hello@perfect-storm.co.uk.

*NOTE TO RECRUITERS: We’re not looking for support at this time.